Customer Support

If you have any queries before, during or after your installation please call our Head Office direct, where we will be more than happy to deal with any information you require or general query you may have. 

Sales Department 

0800 112 3110 – Option 1 

Technical Department (Maintenance and Repairs Within 4 Weeks from Installation)

0800 112 3110 – Option 2 

Customer Care Team. 

01283 246821 – Option 3 

Maintenance and Repairs (After 4 weeks of installation) 

0800 112 3110 – Option 4 

Accounts Department. 

0800 112 3110 – Option 5 

Customer Resolution  

0800 112 3110 – Option 3 

Monitoring Platforms 

The technology installed enables on-line monitoring which allows the user to see the full overview of  the storage solution functionality. 

As you know Project Solar UK ltd want to provide you with the best possible information so you can  maximise the benefits of your Solar PV installation. Below, you will see a list of monitoring platforms  for you to select from, according to your Solar PV installation, the selection will help give you clear  instructions on how to check, use and troubleshoot any queries you may have with your monitoring  system. 

Monitoring Login  

This will have been provided to you after installation of your system.

Solax Monitoring: 

https://www.solaxcloud.com/#/login 

Solax Cloud App:  

https://www.solaxcloud.com/guide/Solaxcloud_APP_User_Guide_V1.0_Enduser_EN(decode).pdf 

Solax Connection Help: 

https://www.solaxcloud.com/wifiGuidance/index.html 

Fox ESS: 

https://www.fox-ess.com/downloads/#1588085868810-72ad0586-3b3b 

Fox ESS Connection Help: 

https://www.fox-ess.com/wp-content/uploads/2021/01/WIFI.pdf 

Upon receiving your final documentation, you will also receive a PDF of FAQ’s and troubleshooting  links associated with your installation. All technology will be registered with the Manufacturer on the  day of installation. All warranty documents will be shared with the client.

STORAGE SOLUTION GUIDE

User Guide & Web-Links 

Video Guides

Network 

Your storage solution is linked to the Internet service providers (ISP) router within your property, the  SSID & Password have been shared to our devices wi-fi card, in the event of you changing your internet  service provider the new SSID & Password will need to be re-allocated to our system. 

Procedures for verifying correct System Operation 

• Ensure the Battery Charge controller (Inverter) is on, check LCD display.  
• If the LCD display is not illuminated, please check Miniature Circuit Breaker (MCB) within the Fuse  board is in the on position, this will be clearly marked battery storage. 
• LCD display, main screen will depict energy flow, positive when Discharging from the battery &  negative when charging the battery. The state of charge (SOC) of the battery will be determined as a %  with the main screen also suggesting Normal status. 

Force Charge 

• The Technology installed allows a time clock to be set for an Off-Peak tariff to be utilised to charge  the battery solution, to discharge On-Peak reducing energy costs. The set-up process will be allocated  by the installation Team, however in the event of the off-peak tariff not being available upon the day of  installation, a user guide will be shared for the user to set all parameters required. 
• A system schematic will also be shared with all documentation, along with an Electrical Installation  Certificate (EIC). 
• A CT Clamp will be installed on the incoming live cable from the main utility meter, the arrow on the  current sensor must point to the public grid.